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$30-$35
Remote
Full Benefits
Job Summary:
OnPay seeks a Client Success Manager responsible for creating a positive client experience by leading on complex requests while maintaining exceptional customer service. As a Client Success Manager, you will be the go-to person for our clients by ensuring all complex requests are resolved promptly. You will also conduct project-based touch points with clients, reviewing their experience and developing necessary action plans
Duties/Responsibilities:
A client-facing role that provides phone and ticket support when responding to client’s complex requests
Manage requests via proper documentation, utilizing internal resources and tracking each issue to resolution
Maintain an understanding of other department’s workflows to efficiently facilitate project-level client requests
Foster positive relationships with clients through complex and/or time-sensitive issues
Maintain an excellent understanding of the OnPay system
Documenting every client interaction to improve client service quality
Deliver best practices to clients to help improve the overall experience
Education and Experience:
FPC and/or CPP required
Four years of relevant payroll industry experience required
Strong customer service experience
Experience measuring and communicating key customer success metrics
College experience (degree strongly preferred)
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$28.84-$31.25
Remote
Full Benefits
Job Summary:
OnPay is seeking a payroll operations focused, highly collaborative and experienced individual to join our Operations organization. Operations is responsible for helping our clients identify and resolve issues in a simple and efficient way. The Payroll Operations Analyst serves as a primary point of contact for payroll related support for our clients, with a particular focus on retroactive payroll/tax adjustments.
Duties/Responsibilities:
Perform rigorous analyses on large and complex data sets from multiple payroll systems
Serve as the primary point of contact for requests for retroactive payroll adjustments in addition to other payroll support related items.
Take ownership and drive resolution to cases while keeping relevant parties informed (including the client, as appropriate)
Stay abreast of governmental, regulatory and legislative payroll tax compliance
Ensure that policies and procedures are current and appropriate for effectively managing the day-to-day systems operations
Recommend solutions and best practices to simplify payroll tax compliance needs
Mentor and train department personnel
Proactively develop and maintain functional knowledge in specialized area(s)
Route cases to other groups where applicable and partner to ensure final resolution is delivered in a timely manner
Proactively analyze problems and drive root cause resolution to prevent recurrences
Provide our clients support regarding the resolution of issues via the online portal and phone
Assist in identifying and driving best practices
Researches and provides analysis details on variances between payroll systems and the prior payroll provider
Ability to work collaboratively with multiple internal and external stakeholders
Serve as an ambassador for OnPay by driving Client satisfaction through effective communication and impactful engagement
Education and Experience
3+ years of HCM and/or payroll customer service experience desired
College experience (degree strongly preferred)
Proven experience with payroll and tax operations, HCM software or related fields
Experience with CRM platforms and MS Excel
G-Suite, Xero and QuickBooks knowledge a plus
Fundamental Payroll Certification a plus
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$28.84-$31.25
Remote
Full Benefits
Job Summary:
OnPay is seeking a client-focused, highly collaborative, and experienced individual to join our Client Success (CS) organization. The CS organization is responsible for helping our clients identify and resolve issues in a simple and transparent way. The Advanced Support Consultant serves as a primary point of support to our CS teams and clients for more complex items related to (but not limited to) tax, product, and operations.
Duties/Responsibilities:
Serve as an additional layer of support to Client Services teams and OnPay clients on more complex product, tax, and process-related issues
Take ownership and drive resolution to while keeping appropriate parties informed
Collaborate with cross-functional teams as needed to resolve issues
Proactively analyze problems and drive root cause resolution to prevent recurrences
Provide our clients with support regarding the resolution of issues via the online portal and phone
Effectively troubleshoot problems and identify solutions for clients and internal teams
Assist in identifying and driving best practices
Serve as an ambassador for OnPay by driving Client satisfaction through effective communication and impactful engagement
Education and Experience
3+ years of HCM and/or payroll customer service experience required
College experience (degree strongly preferred)
Proven experience with payroll and tax operations, HCM software or related fields
Experience with CRM platforms and MS Excel
G-Suite, Xero and QuickBooks knowledge a plus
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$25
Remote
Full Benefits
Job Summary:
The Client Experience team is responsible for helping our clients identify and resolve issues in a simple and transparent way. We fully understand that it is our client’s success that makes us great. By doing business in this way, we deliver an exceptional experience resulting in saved time and money for our clients.
Duties/Responsibilities:
Provide Tier 1 customer support
Learn and navigate OnPay systems in order to respond to client issues
Provide our clients support regarding the resolution of issues via the online portal, phone, and chat
Effectively troubleshoot problems and identify solutions for clients as well as internal teams
Respond to client inquiries promptly and professionally
Ensure that documentation of client issues and resolution are comprehensive and professional
Ask relevant questions to define the root cause of a problem and generate solutions
Education and Experience
1-2 years of customer service experience
Previous experience in the Payroll Industry or related
College experience (degree strongly preferred).
Excellent written and verbal communication.
Xero and QuickBooks knowledge.
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$28.84-$31.25
Remote
Full Benefits
Job Summary:
Onboarding Coordinators at OnPay are primarily responsible for engaging with incoming clients to ensure smooth and successful onboarding. The day-to-day activity of an Onboarding Coordinator involves reaching out to newly enrolled clients to assist them in successfully running their initial payroll(s) in OnPay. We support the client by providing valuable payroll expertise and ensuring their account is set up accurately and efficiently. We fully understand that our client's success makes us great. By doing business in this way, we deliver an exceptional experience resulting in saved time and money for our clients.
Duties/Responsibilities:
Manage a pipeline of new client enrollments to facilitate a successful onboarding process and account setup
Be an expert in OnPay’s product and a full suite of service offerings
Provide payroll expertise, assisting the client with any questions regarding tax setup, earning/deduction setup, 401(k)/accrual policy setup, and the transfer of all historical worker and payroll data
Coordinate input from various teams and departments, and communicate these updates in a timely and effective manner to clients
Address all questions or concerns throughout the onboarding process with a sense of urgency and professionalism
Coordinate training and consultation with outside teams as needed
Communicate with prospective clients via a combination of phone, chat, and email
Education and Experience:
2+ years of payroll experience, preferably in a client-facing onboarding or inside sales role
Must be knowledgeable in payroll taxes, earnings/deductions, and payroll reporting
Payroll processing experience is a plus!
College experience (degree strongly preferred)